Customer Support Channels

  • 1 hour ticket response time

  • A 60–Minute Support Ticket Response Time Guarantee

  • All your support requests will be dealt with within maximum 60 minutes after the trouble ticket or e–mail was received. If your issue calls for additional assistance from a system administrator, we will direct the support ticket or the email to the person on duty, without delay and we will leave a comment to inform you that more time will be needed for finding a solution. And if you order our Managed Services package, any of the services included there will be completed whenever you desire.

  • Top quality support service

  • A Top–Notch Help Desk Support Service

  • We’ll be online for you 24x7x365 to respond to any queries that you may have connected with our Control Panel and any of the applications that we have installed on your behalf on the server. In case you also need support tackling server admin tasks, you can examine our Managed Services package, which includes data backup hard disk storage space, Operating System updates on a weekly basis, server monitoring and restarting services, as well as installation and problem troubleshooting services.

  • Intuitive help center

  • An Intuitive Help Section

  • We have provided our Control Panel with a fully detailed knowledgebase, which features elaborate explanations of its features and functions. In addition, we have made detailed video tutorials that will further explain to you how to carry out a specific action or solve a commonly encountered problem. The help articles and the video tutorials are easily reachable from each Control Panel section via the Help and Videos buttons located in the upper right corner.