The client support that you will receive from your shared hosting provider is very important, no matter if you have pre-sales questions and you're not a customer yet, or you have a technical trouble with an active account. Prompt and clear info about a question or a problem will save you a lot of time and efforts, not mentioning that this is generally an indicator that you are ordering from a real web hosting supplier and not from some reseller. When you get a hosting account from a company that does not own its servers and it cannot access them immediately, it's almost certain that you'll wait for a day or two to receive an answer to your question, thus your websites may remain offline for quite a while. However, a company that provides various ways of communication and has a tech support staff available any time will assist you to right away and help you decrease or fully avoid any kind of downtime and possible losses.
24/7 Customer Support in Shared Hosting
We acknowledge the significance of receiving assistance without delay, so our shared hosting services include 24/7 tech support and various ways of contact. If you do not have an account yet, you can easily give us a call or take advantage of our live chat and speak with a live agent, so that you can learn more about our services or check if our servers meet the system requirements for your websites. As a result, you won't end up obtaining a service that you can't use. If you already have your account with us, you can open a support ticket from the Hepsia hosting Control Panel if the issue is entirely technical or it needs further investigation. In contrast to the majority of providers out there today, we reply to all the tickets within an hour, so you won't need to wait for an entire day. Our support services are available day and night, even during public holidays.
24/7 Customer Support in Semi-dedicated Servers
We know how crucial it is to receive prompt support, in particular when your website is not running properly for whatever reason. All of our Linux semi-dedicated servers feature 24/7 customer and tech support, so that if something happens, you'll be able to use plenty of ways to let us know - phone line with several local numbers worldwide, live chat, email messages and support tickets. The first two options are for pre-sales, billing and general issues, so if you do not have an account yet, for instance, you are able to find extra information about our services, or we will help you with less demanding technical matters. The second two methods are for strictly tech problems or everything that's more time-consuming considering that it's quicker to track the correspondence between you and our support team. The guaranteed maximum answer time for them is only one hour, the typical one - 15-20 min, so you will not need to wait for an entire day so as to receive assistance like you may need to do with various other providers.
24/7 Customer Support in VPS Servers
In case you have a Virtual Private Server from our company, you will be able to contact us 24/7 for any kind of server-related issue or forany problems and questions regarding the pre-installed software your server is equipped with. In case you haven't ordered your VPS server plan yet, you'll be able to learn more about our services by giving us a telephone call or through the live chat service. For more tech issues, you are able to send an email message or open a ticket via your billing Control Panel and you will receive support within less than 1 hour no matter the time of the day, even on holidays and weekends. The typical reply time generally doesn't exceed half an hour. If you need assistance for third-party software, you will be able to reap the benefits of the Managed Services upgrade that you can add to every single VPS plan and our administrators can help you with any set up or troubleshooting problem you have experienced.
24/7 Customer Support in Dedicated Servers
With a one-hour maximum response time warranty, you will receive lightning-fast support when you buy a dedicated server through our company. Our customer and technical support crews are online 24/7/365, which means that every time you open a ticket from your billing account or you send an email message regarding any kind of problem with the server or the pre-installed software on it whatever the time of the day, you'll have a reply within 1 hour, even during holidays. Our ticketing system is the best option if the issue in question requires more time to be solved or when it should be forwarded to our admins, since it's a lot easier to monitor the communication sent on both sides. For general, sales and billing issues/inquiries, you're able to call us or talk to a live representative through our chat service. In case you include the Managed Services upgrade to your server plan, our administrators can also assist you with third-party software installation as well as troubleshooting and similarly to the regular support, this service is available 24/7 too.