Though this isn't the keyfactor to help you distinguish a trustworthy shared hosting provider from a bad one or a reseller from a real provider, the option to call and speak with a live person is a sign that you are not using the services of a one-person service provider and that you will be able to get in touch with someone whenever you're looking for assistance. The phone support for hosting services may range from general to dedicated, therefore the issues that can be resolved with a call vary depending on the particular service provider. Usually, these issues are more basic and include billing or 1st level technical issues since more complex matters usually need a support ticket where both you and the administrators can follow what is going on with a particular situation. Nonetheless, the option to call your supplier will save you considerable time and efforts for the countless small things that may eventually appear when you manage your web hosting account.
Phone Support in Shared Hosting
As we have live phone support 14 hrs daily, you're able to call us and consult with one of our customer support agents to get more info about any of the Linux shared hosting plans that we offer and make sure that our servers meet the system requirements for your web sites before purchasing anything. For your benefit, we now have telephone numbers on three different continents and you will be able to call the one closer to you - in the U.S.A., Great Britain or Australia. If you are already an existing customer, you'll be able to phone us about general and billing matters, or even about some tech issues. In case the problem is strictly technical or it requires more time to analyze, you should use our ticketing system, which will allow both you and our technical support crew to monitor the details provided by either side.
Phone Support in Semi-dedicated Servers
Every time you need additional info about the Linux semi-dedicated servers that we provide, you will be able to call one of the three support phone lines we have worldwide - in the U.S.A., the UK and Australia. Thus, you can check in advance if our services will be appropriate for your web sites. If you're already our client and you have a semi-dedicated account, you're able to get in touch with us over the phone for fourteen hours daily about any kind of billing or common issues. For strictly tech issues you're able to use our ticketing system to communicate with our tech support because sometroubles just need more time to be resolved, but we will assist you over the phone with lots of minor tech issues as well, saving you time and efforts.