If you have a site, a problem might always appear and it doesn’t automatically need to be associated with the hosting service itself. For instance, something can go wrong when you update a web-based app or some critical data might be modified or erased unintendedly. Irrespective of what the nature of the problem might be, you’ll have to touch base with the tech support staff and request them to retrieve a backup or to help you solve the problem that you’re encountering. How fast they’ll do this will determine the span of time that your websites will be unavailable. For particular sites like social networking websites or online shops, a frequent downtime duration often equals lost visitors and money. Because of this, it’s very important for you to use the services of a web hosting company that provides not only a good help desk service, but also a timely one.
One-Hour Response Guarantee in Shared Hosting
Our Linux shared hosting plans come bundled with a sixty-minute response time guarantee, so irrespective of what question or obstacle you might have, we’ll always be there to lend a hand. In fact, it rarely takes more than 30 minutes to get a problem resolved or a query answered, and this is valid for both technical and sales matters. Our tech support engineers will be at your service 24-7, even on weekends and legal holidays, which suggests that you’ll obtain immediate help whenever you need it. We are aware of exactly how precious time can be, so by the time we answer your ticket or email, we’ll have explored the matter and, if we haven’t come up with a solution, we’ll provide you with more details about what you have to do on your end – if the case requires this. With our support services, you can rest assured that there will be somebody to lend you a hand straight away, regardless of what time of day or night it is.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server account from us, you can take advantage of our mega-fast support service. You’ll receive a reply to any ticket opened via the web hosting Control Panel or e-mail sent to our customer and tech support staff in less than 1 hour. The response time is guaranteed and it is valid regardless of the issue – technical or billing. Often, it takes significantly less time to examine and solve a problem. We’ll supply you with more details if the solution entails something that needs to be done on your end. In case you get in touch with us during weekends or public holidays, the response time will be the same and given that our support staff is available 24x7, you will receive immediate assistance for practically any general, technical or billing issue irrespective of what time it is.