There are different ways to contact the hosting company whose services you’re using, but the one that you will invariably find irrespective of which company you opt for is a ticketing system. It’s the easiest channel of correspondence for several reasons. In case no client care team representative is free at the moment and they’re all busy, a telephone call may not be responded to, but a ticket will invariably hit home. You can also copy ‘n’ paste extensive bits of information without the need to worry about misprints, and if a particular issue needs more time to be solved or a number of replies must be exchanged, all the info will be in the very same location, so either party can always see the comments added by the other one. The negative aspect of using tickets to contact your web hosting company is that they are usually separate from the hosting platform, which suggests that if you have to supply information or to follow directions, you will need to use at least two separate admin interfaces and this number can increase in case you desire to manage a couple of domain names. On top of that, many web hosting providers reply to tickets after a few hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time while waiting around for a reply.
